Custodians of the Internet : Platforms, Content Moderation, and the Hidden Decisions That Shape Social Media

Custodians of the Internet : Platforms, Content Moderation, and the Hidden Decisions That Shape Social Media

Details

Author(s)
Tarleton Gillespie
Format
Hardback | 304 pages
Dimensions
160 x 246 x 26mm | 604g
Publication date
03 Jul 2018
Publisher
Yale University Press
Publication City/Country
United States
Language
English
Illustrations note
14 b-w illus.
ISBN10
030017313X
ISBN13
9780300173130
Bestsellers rank
44,185

Description

A revealing and gripping investigation into how social media platforms police what we post online-and the large societal impact of these decisions

Most users want their Twitter feed, Facebook page, and YouTube comments to be free of harassment and porn. Whether faced with "fake news" or livestreamed violence, "content moderators"-who censor or promote user-posted content-have never been more important. This is especially true when the tools that social media platforms use to curb trolling, ban hate speech, and censor pornography can also silence the speech you need to hear.

In this revealing and nuanced exploration, award-winning sociologist and cultural observer Tarleton Gillespie provides an overview of current social media practices and explains the underlying rationales for how, when, and why these policies are enforced. In doing so, Gillespie highlights that content moderation receives too little public scrutiny even as it is shapes social norms and creates consequences for public discourse, cultural production, and the fabric of society. Based on interviews with content moderators, creators, and consumers, this accessible, timely book is a must-read for anyone who's ever clicked "like" or "retweet."


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